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Refund Policy – Albro Virtual Assistant

 

At Albro Virtual Assistant, we’re committed to delivering reliable, high-quality support tailored to your business needs. To keep things clear and fair, here’s how our refund policy works:

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No Refunds After Contract Acceptance

Once a client has signed their service agreement and accepted the Terms & Conditions:

• All payments are final and non-refundable

• This applies even if the client chooses not to use all the time or services included in their package

• Time is reserved and allocated in advance, meaning your slot is held exclusively for you.

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Third-Party Software Disclaimer

Albro Virtual Assistant is not responsible for the performance, availability, or functionality of third-party platforms, tools, or software (e.g., CRMs, scheduling apps, email providers). If a task cannot be completed due to issues with external systems beyond our control, this does not qualify for a refund or credit.

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If We’re Unable to Complete the Work

In the rare event that Albro Virtual Assistant is unable to deliver the agreed services due to unforeseen circumstances on our end (e.g., illness, emergency, or technical failure), we will:

• Notify you as soon as possible

• Offer to reschedule or reallocate the remaining time

• If no suitable alternative can be arranged, a partial refund may be considered at our discretion.

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We aim to be transparent, proactive, and fair — and we appreciate your understanding as we work to support your business with care and professionalism.