Accessibility Statement
Last updated: 15/04/26
At Albro Virtual Assistance, we believe the internet should be accessible to everyone. That means designing our website so it’s usable, readable, and welcoming for as many people as possible, no matter how they access it.
What we’re aiming for
We’re committed to making our website accessible and inclusive. We want you to be able to browse, read, shop, book, or get in touch without unnecessary barriers.
Our site is built using Wix, which includes accessibility features designed to support assistive technologies such as screen readers, keyboard navigation, and browser accessibility tools.
Accessibility standards we follow
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the recognised standard for web accessibility in the UK. These guidelines support accessibility under the Equality Act 2010 and give us a clear framework for ongoing improvement.
What we’ve done so far
We’ve made thoughtful choices to support accessibility, including:
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Clear, legible fonts with good spacing
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Strong colour contrast for readability
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A simple, consistent layout and navigation
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Responsive design that works across devices
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Keyboard‑friendly navigation where possible
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Clear heading structure to support screen readers
Accessibility isn’t a one‑time task — it’s ongoing, and we’re committed to improving the site as we grow.
Where we’re still improving
Some parts of the website may not yet be fully accessible. For example:
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Older content or images may be missing alternative text
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Some third‑party tools or embeds may have accessibility limitations
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Certain documents or media may not be fully optimised for assistive technology
We’re actively reviewing these areas and working to improve them.
Need help accessing something?
If you experience difficulty using our website, or would like information in a different format (such as plain text or large print), please let us know.
You can contact us via:
Email: kirsty@albrova.com
We aim to respond within 30 working days.
Feedback is welcome
If you notice an accessibility issue we haven’t mentioned, or have feedback that would help make the site easier to use, we’d really appreciate hearing from you.
If you’re not satisfied with our response
If you feel your accessibility concern hasn’t been addressed, you can contact the Equality Advisory and Support Service (EASS) for independent advice: