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Privacy Policy

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1. Introduction

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you engage with our services, website, or communications.

Albro Virtual Assistance (Kirsty Park T/A Albro Virtual Assistance) is fully registered with and compliant with the UK Information Commissioner’s Office (ICO). We adhere to all requirements under the Data Protection Act 2018 and UK GDPR.

 

2. Information We Collect

We may collect:

  • Contact details (name, email, phone number, business address)

  • Business information (company name, role, project details)

  • Financial information (invoices, payment records)

  • Technical data (IP address, browser type, and cookies when using our website — managed via Usercentrics; see our Cookie Policy for details)

 

3. How We Use Your Information

We process personal data to:

  • Deliver services under our agreements

  • Communicate with clients and stakeholders

  • Manage invoicing and payments

  • Improve our services and website

  • Comply with legal and regulatory obligations

 

4. Legal Basis for Processing

We rely on:

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

  • Consent (for marketing communications and cookies, where applicable)

 

5. Sharing Your Information

We do not sell or trade your data. We may share it with:

  • Trusted associates or subcontractors working under contract with us

  • Professional advisers (accountants, insurers, legal counsel)

  • Our accounting/bookkeeping software provider

  • Our email marketing platform provider

  • Our cloud storage provider (Google Workspace/Microsoft 365)

  • Regulators or authorities where legally required

 

6. Artificial Intelligence

We use Claude (Anthropic) as our AI tool to support our work — for example, drafting and editing content, research and summarising information, transcription, and administrative task automation. Anything AI-assisted is reviewed by a human before use. We do not put your personal data into AI applications that use it to train or generate data sets for our use or anyone else’s. Full details are set out in our AI Policy, available on request.

 

7. Data Retention

We retain personal data for 7 years, or for the length of time set out in our records retention schedule, whichever is applicable to the type of record:

  • Client records: retained for 7 years (for tax, accounting, and insurance compliance)

  • Marketing data: retained until you withdraw consent

  • Project files: as agreed in contracts, or until no longer needed

 

8. International Transfers

Some of our data is held with mainstream service providers based outside the UK/EEA, including in the USA and Canada. Both are recognised by the UK Government as providing an adequate level of data protection, so no additional safeguards are required for these transfers. Where we use any provider outside an adequate country, we put appropriate safeguards in place (such as UK GDPR-approved standard contractual clauses).

 

9. Automated Decision-Making

We do not use automated decision-making or profiling tools on your data. Any decisions affecting you are made by a person.

 

10. Children’s Data

We do not knowingly collect personal data about individuals under 16.

 

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

To exercise these rights, contact us at kirsty@albrova.com.

 

12. Security

We implement technical and organisational measures to protect data, including secure cloud storage, password protection, and restricted access to client files.

 

13. Complaints

If you have a complaint about how we handle your personal data, please contact us in the first instance at kirsty@albrova.com. We do not currently have a separate online complaints form. If we can’t resolve your concern, you can raise it with the ICO at ico.org.uk.

 

14. Updates to This Policy

We keep this policy under regular review and may update it from time to time. The latest version will always be available on our website. This policy was last updated on 30 July 2026.

 

15. Contact Us

For questions or concerns about this policy, please contact:

Albro Virtual Assistance (Kirsty Park T/A Albro Virtual Assistance)

Email: kirsty@albrova.com

Location: 25 Park View, Seaton Delaval, Whitley Bay, NE25 0AN

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